Returns

At this time we are suspending all returns on all items. All sales are now final. All edible items are not returnable regardless. Please call us 562-777-2251 or email us at online@bbexprs.com.

If you’ve received a damaged/broken item, please contact us within 5 business days of delivery. Contact us with a photo of your items.

If you received a wrong item, please call or email us within 5 business days of receiving the package. Contact us with a photo of your items.

If you receive an item different from what they ordered or the buyer refuses delivery due to damage incurred during the shipping caused by the carrier then the shipping costs will be paid by BakersBodega Express.

Cancellation or Changes

Orders cannot be modified once they have been submitted. If you have any other questions regarding your order please contact us immediately at 562-777-225 Monday-Friday 10AM-4PM PST. We do not recommend sending an email with an issue/cancellation request as time sensitive items can not be processed as quickly by email.

Restocking Fee Policy - NOT APPLICABLE DURING THIS TIME DUE TO THE NO RETURN/EXCHANGE POLICY (As of 5/12/20)


Refunds

Once we received and inspected the items you are returning, we will process a refund thru the method of payment that was given. The refund will be applied within 7 business days.

Cancellation or Changes

Orders cannot be modified once they have been submitted. If you have any others questions regarding your order please contact us immediately at
562-777-225 Monday-Friday 10AM-4PM PST. We do not recommend sending an email with an issue/cancellation request as time sensitive items can not be processed as quickly by email.

Restocking Fee Policy

All items are subject to a 25% restocking fee on all returnable items within the 30 days of the purchase date depending on their condition when returned. Refer to our Refund/Return above.

If you placed an order and received free shipping and  you wish to return the items then you no longer qualify for the free shipping. You are responsible for paying the cost of the return shipping.

Restocking Fee is applied when:

  • Customer changes their mind on an item(s), buyers remorse, or chose wrong item

  • Customer refuses delivery from courier

  • Customer returns an item but it arrives to Bakers Express damaged, defective, or materially different that how it was shipped by Bakers Express

If you receive an item different from what they ordered or the buyer refuses delivery due to damage incurred during the shipping caused by the carrier then the  restocking fee does not apply and shipping costs will be paid by Bakers Express.